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As well as your autodiscover SRV record (_autodiscover._tcp.smtpdomain) Lync client depend on the Exchange web services for the integration with Outlook and it will use the user’s SMTP domain to search for the DNS records for the Autodiscover and web services, so it will look for: User SIP address is different than SMTP address.Occur mainly when users connected from outside the company’s network.Number of things I noticed about this problem is that Click “Change” and when installation wizard starts, choose “Repair”Įxchange web services not deployed / Authentication prompt / Presence Information / Lync Client not Showing History.Go to Control Panel > “Programs & Feature” or “add/remove program”.Set the value of the ImAutoArchivingPolicy from 0 to 1.Go to HKCU\Software\Policies\Microsoft\Communicator or HKLM\Software\Policies\Microsoft\Communicator.Start Lync, and test (wait 10 minutes for the folder to start saving).Start “run” and type in outlook /resetfolders.Make sure that Lync and outlook are completely closed and no processes are running in the Task Manager.Delete the “Conversation History” folder and close “outlook”.Backup your old “Conversation History” folder contains in Outlook (export it to a file).If more => 1000 item them instruct the user to delete some folders.
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#Skype for business mac conversation history outlook how to
So I decided to gather all problems, how to troubleshoot and solutions about this particular problem and put them in one article and will be updating this post whenever I find something new regarding this topic some steps are suggested by me, some by other Lync expert out there. While doing that I noticed how many open threads and questions are out there about integration problems between Lync client and Outlook 2010 / 2013 clients. I’ve been busy with too many deployments and onsite support and when have time try to help out the Lync Community via Lync TechNet forum.